Reviews

Lew S.
Lew S.
21:50 03 Sep 19
Bart Lind and his people are outstanding. They have been servicing my Porsches and BMWs for years. Their quality workmanship is consistently excellent, they are honest and fair along with being easy to work with and highly service oriented. They are not a discount shop but in a whole lot of ways I have always felt I received what I paid for. Even though I now live on the far N/W side and their location is not as convenient as it used to be; there is no where else I would I would take my higher end vehicles to. Thank you Bart and Concept One for a long history of work well-done.
Natalie R.
Natalie R.
18:42 13 May 19
Group One Motowerks is the place to go for top notch customer service, truthful assessment of your vehicles needs, and stellar service! We are full time travelers with a Sprinter van. It is very difficult for us to find someone to work on our make and model and they were more than willing to help us out. They sent a detailed overview to us of everything they looked at and they allow you to approve the work via email. They also allowed us to stay in our van in their lot over night as they were waiting on a part! The price was right for the quality of work and all the staff were engaging and truly cared about the service they did. Highly recommend!
Joe J.
Joe J.
21:03 15 Oct 19
I’m in the market for a Porsche 911 so I called and spoke with Bart the owner. He was very helpful on what to look for and what they could offer in inspecting my potential purchase. Hopefully will see them in the future
Jennifer Y.
Jennifer Y.
20:26 22 Jul 18
This is probably the best car repair place I have been to in my driving life. That’s saying a lot because I’ve been to many and owned a lot of cars. Mercedes is my favorite and these folks have vast knowledge on them and experience that one doesn’t run across often. I highly recommend these folks if you have a European car, particularly Mercedes Benz.
Jerry D.
Jerry D.
02:27 21 Jul 20
I’m very pleased with my experience from initial phone contact through to the completion of the agreed upon repairs. Upon pick up the car was clean inside and out. Important under the current conditions. Very professional with updates as they got into the specifics. They communicate and review options and probable outcomes to help make informed decisions. I like their approach.
Jacob J.
Jacob J.
15:59 27 Feb 18
Remarkably knowledgeable service on my Porsche. Great work.
Richard H.
Richard H.
20:22 28 Jun 17
Group I takes good care of my 20 y/o car and I can always depend on their expertise.
John K.
John K.
00:34 13 Apr 16
Outstanding!Excellent work, prompt and reasonably priced. It takes me almost an hour to drive from Saddlebrooke, but well worth the time. They will do all the future work on my Mercedes.
Connie G.
Connie G.
20:28 22 Nov 19
I have been coming to Group One for many years, and I have always experienced great service. All repairs were always completed above my expectations. I fully trust Bart and his staff to correctly and timely fix any problem with my Mercedes. In addition, everyone (hi Don!) is very friendly, helpful and courteous. If you need to replace engine and transmission mounts, this is the place to come! P.S. Nice place for an oil change, too!
Bobby F.
Bobby F.
16:38 22 Feb 17
The work done on my 2013 BMW 328i xDrive was high quality with OEM parts. They cleaned my car afterward and gave me a BMW as a loaner car. Their price was about $200 less than what the dealership quoted me for rear brake pads and rotors.
Karen P.
Karen P.
18:02 30 Sep 17
This is THE best place in town for service on a SMART car. I highly recommend their service for honesty, integrity, knowledge and pleasant attitude. Their new location is terrific, too!!
Frank S.
Frank S.
15:19 05 Feb 20
I have depended on Group One Motorwerks (GOM) for the care and maintenance of my Porsche for over four years. I have never been disappointed. In fact, I have more trust in GOM than in the local Tucson Porsche service department. I recommend GOM to all owners of German vehicles. GOM service technicians are well trained and experienced. GOM is also a authorized Porsche service center.
Aaron P.
Aaron P.
17:26 19 Aug 20
great work great staff ..aaron @FordParts
Allen W.
Allen W.
18:49 06 Dec 19
Group One is that rare business where technical excellence meets customer focus – whatever my Smart needs, it gets addressed perfectly, first time, every time; and, i am treated as if i am their favorite customer, every time.Everything from oil change through brake service to convertible top rebuild has been expertly and professionally handled over many years – Group One receives my highest appreciation and recommendation.
Alaide M.
Alaide M.
17:00 23 Sep 13
I have a 2002 Mercedes E320 that I love. I always thought I had to take it to the dealership to get serviced. I was introduced to Group One Motorwerks by a friend and I am so happy with the work they did and the way they explained it to me. They offered me a loaner car which was also a Mercedes at no extra cost. When they delivered my car it was spotless they washed it for me. I highly recommend Group One Motorwerks for Mercedes, BMW and Porsche. Thanks guys!!
Rob S.
Rob S.
21:19 23 Apr 19
We are loyal Group One clients. They do great work and you can actually talk to the guy who fixed your car. Highly recommend!
Dr Chris M.
Dr Chris M.
19:11 03 Mar 17
Excellent work as usual. Thanks Guys!
Brent P.
Brent P.
20:16 30 Apr 17
Bart , Polly and crew are thebest for my 2002 BMW325XI . Drives like newafter they have worked on it
Robert M.
Robert M.
02:27 16 Dec 20
Friendly staff, amazing customer service and promptly repaired. The best Euro shop in Tucson!
Jim B.
Jim B.
18:40 13 Feb 16
This is the only place I will take my Smart Car. I’ve been going here for years and these are the guys. My only complaint is that they don’t do diesel, so I can’t bring my other car to them.
Dana M.
Dana M.
03:17 09 May 14
Group One is the only place in town we trust to care for our Porsche and Audi! Bart and his staff are courteous, professional and knowledgeable. Service is quick and they are fair with their pricing. At Group One, you get what you pay for and then some!
Jack G.
Jack G.
04:44 02 Oct 19
Absolutely stunning repair shop. Top quality repairs by master European car tech Bart Lind and his staff. Prices are reasonable for what they provide in service!
Mary R.
Mary R.
22:13 30 Oct 13
I’ve had lots of people take care of lots of cars for me over the years, but I have never felt as comfortable with anyone in the past as I do with everyone at Group One. Appointments are available on my schedule, the service is completed within the time frame predicted, charges are VERY reasonable, AND everyone I talk with is enormously pleasant and helpful. I have a Smart and hated having to go to Chandler for service, but I find the experience here far better than I did at the Mercedes dealership.
Todd A.
Todd A.
23:56 02 Sep 19
I’ve used a number of different shops to work on my Porsches over the years, but I’ve never had such a wonderful experience until I discovered Group One Motorwerks. Their attention to detail and the craftsmanship they show is absolute perfection. They did the one thing that other shops in town have struggled with, and that’s earn my trust. Before you take your car to another shop, give these guys a call. You’ll be glad you did.
J.T. T.
J.T. T.
21:25 17 Jul 18
Attentive service. Caring attitudes. Professionalism at its best!
Boy N.
Boy N.
00:32 11 Jan 21
Professional and knowledgeable
Wil C
Wil C
19:07 20 Oct 20
The staff at Group One were very professional, while adhering my concerns regarding my needed maintenance and automotive repairs. I found then while visiting a friend and working in Tucson for the day. For needed maintenance and repairs, I continue to use them. In addition they must be great at what they do, if I come from Phoenix for service and repairs. 👍💯
Michael F.
Michael F.
21:12 25 Sep 13
I have had nothing but excellent experiences at Group One. From the K-cup coffee to the comfortable lounge to the loaner car to the excellent customer service and repair, Group One will remain my mechanic of choice for many years to come. The staff is friendly, knowledgeable, and fair. What more do you want from a mechanic?
Jennie J.
Jennie J.
19:42 20 May 19
I have a 2015 Mini Cooper, and it is hard to know who to trust other than the dealer. This shop did a full diagnostic test just to confirm that while I just brought it in for an oil change, that was indeed all it needed. Great communication and the price was what I expected it to be. I will be going back here.
Laura T.
Laura T.
17:17 19 Feb 17
Always excellent service for my old Benz. Easy to work with. Accommodating. Fair.
John H.
John H.
23:35 06 Dec 19
Great communication about progress with repairs and concerns. They even washed and vacuumed my car for me before returning it! Highly recommended for needed work done on your Porsche or any other car for that matter.
Denny V.
Denny V.
17:47 19 Aug 18
Thanks again!, for taking care of my wheel alignment on short noticed. My Porsche Cayman S drives great and has no issues on the street or highway.
Chris S.
Chris S.
20:53 11 Apr 17
Good service at a fair price
Dray S.
Dray S.
04:02 16 Aug 17
Great service. Nice, knowledgeable front office staff. Comfortable waiting area. Convenient midtown location.
Barry J.
Barry J.
04:22 21 Apr 10
I stumbled across bart business when my car started having some starting problems. I had recently had an estimate for work my another shop in town, but they seemed so unprofessional that I didn’t have them work on my baby.I ended up going with Bart at Group One and I am glad that I did.
Becky B.
Becky B.
16:37 20 May 19
The owner worked with me on the 2 problems my car had. The dealer wanted to charge me a bunch of money. Group One saw the problem from a different perspective. I felt they wanted to fix my problem at a reasonable price. The car STAYED fixed for 2 years until I sold it!
Mike M.
Mike M.
15:40 20 Aug 12
Everything was timely and I am very satisfied.
JoAnne E.
JoAnne E.
02:06 09 Nov 18
The customer service at One Motorwerks is always excellent and thorough. They are always kind and courteous…and very professional to boot. We appreciate this team very much… and recommend them without reservation.
Debbie B.
Debbie B.
00:35 25 Mar 20
Bart and everyone at Group One are amazing!Honest, knowledgeable, and professional. I won’t let any other shop work on my car. Highly recommend!!!
Kim B.
Kim B.
23:49 06 Sep 18
We have been taking our MB to Group One since 2010. Always good and honest service. No BS. If the car doesn’t need anything beyond the called for service, they don’t try and up sale you. Bart and Mark know what they are doing, do it right and have your car back. These guys are good!
PureBuild I.
PureBuild I.
00:18 26 Nov 19
These guys always do what they say for the price they quote. I have been using them for 5 years and will continue to do so.
Mike L.
Mike L.
18:00 05 Jul 19
Just had another fantastic experience.Bart & Don took on an unusual repair for a unique option on my 2007 CLK 500.The part drawing was old an difficult to understand because it didn’t present 360 degree views. They started by acquiring the part that allowed the least expensive solution. The installation was more challenging and therefore took much longer than expected because hydraulic lines for the convertible top and unique trunk release mechanism could be compromised but Bart stood behind his original quote. The repair and my total experience with Bart & Don again exceeded my expectations. I always recommend Group One to all my friends.
Hank N.
Hank N.
22:53 18 Jul 18
Absolutely outstanding service. Would never take either of my Mercedes anywhere else.
Richard B.
Richard B.
18:07 07 Dec 17
Group One Motorwerks is an outstanding shop. Their knowledge, skill, and ability is unmatched in Tucson.
Rodolfo M
Rodolfo M
15:17 13 Apr 14
For now 14 years, Bart and company have serviced my Mercedes (I’ve had four different cars in that time, from diesel to roadsters). At Group One Motorwerks, each has received only the finest attention to detail. The knowledge and service are easily the best in Tucson.
Margaret H.
Margaret H.
02:25 13 Feb 19
We needed work on our ‘04 sprinter while we were traveling and they helped us out quickly! And, when we got paranoid about a potential problem after driving further away, the owner troubleshot the problem with us over the phone. We really appreciate their work!!
Dennis A.
Dennis A.
00:52 24 Mar 20
I own a 1980 911SC and have been a customer of Group One Motorwerks for 11 years. Bart, Mark and their crew have always treated me fairly and honestly. I have complete trust in their knowledge and workmanship on my car. They have never let me down over these past 11 years. They have kept my 40 year old car in top running shape. I truly recommend them.
Goose A.
Goose A.
23:26 02 Nov 17
Best place in Tucson to service your European car!!
Jim N.
Jim N.
17:01 25 Nov 18
It was by misfortune that my van had an engine failure away from home. It was my good luck that it happened in Tucson. Bad luck had this happen before Thanksgiving. Group One Motorwerks did everything they could to have me on the road before the beginning of a four day weekend. The harmonic balancer the Sprinter required simply couldn’t be had in this timeframe. Understanding my situation, Motorwerks helped me secure lodging. This was a generous act that helped me greatly. It’s something to be thankful for. Besides being wonderful people, these are top shelf mechanics.I needed to choose a repair garage with only an internet search to guide me. I gambled on Group One Moterwerks and came out a winner!
Francy F.
Francy F.
15:03 16 Feb 14
Been here 2 times now and very pleased. Have been to other repair facilities here in town but this is the place I will return to when need arises. My experience with all people here has been friendly and professional. And Victor is the best! Thanks
Brian S.
Brian S.
19:26 13 Jul 12
Bart, Mark and Victor are great guys. There are a couple other options in the area for service but Group One knows Mercedes, BMW and Porsche and have proven that to me time and time again!
Marty M.
Marty M.
23:38 27 May 20
Bart and his crew are first rate! I made an appointment as a new customer, showed up. they wrote up the work order, arranged for a loaner, and had me on my way. I had a long list of repairs and maintenance items, so I returned the next day, and they meticulously went over everything they worked on. When I was presented the invoice, it was the same as the estimate..no surprises. I’m really happy to have found them, and I highly recommend them.
Mike H.
Mike H.
23:59 07 Nov 13
I took my Smart Car into Group One to get a head light bulb replaced yesterday. Arriving just after opening, there were already three people getting service. I thought that there was little hope in getting in and out in less than an hour. Imagine my surprise when I was told that my car was ready right after I had finished a good cup of coffee, compliments of Group One. I am very grateful for their quick and friendly service.
Mark O.
Mark O.
00:46 01 Sep 20
Group One has worked on my 2011 Z4 for 6 years and I couldn’t be more pleased and satisfied. I heartily recommend their services without any reservation.
Pamela E.
Pamela E.
17:45 14 Nov 18
I appreciated being able to get in quickly when I needed to have my battery replaced. Everyone I dealt with was very helpful and professional. Thank you.
Martin S.
Martin S.
14:54 16 Oct 15
Had battery drain repaired to my 05 Mercedes that the dealership couldn’t do. Best service ever !
Alex N.
Alex N.
05:29 25 Nov 17
Great looking location newly remodeled. Nice waiting area. Staff is personable and nice. Been around for a long time and knows what they are doing. Bring your euro car here with confidence
Bob J
Bob J
22:11 13 Nov 20
Had a great experience getting a Porsche Macan serviced here. Chris was polite, professional and the work was done quickly and for less than the dealer. Very satisfied.
Timothy C.
Timothy C.
22:15 16 Jul 20
Honest & Fair.Greatly appreciated here.
Jill F.
Jill F.
14:36 25 Aug 17
Best place in Tucson to take your mercedes to! Thorough, knowledgeable staff; I wouldn’t trust my wonderful old 2000 ML320 with anyone else!
Jim P.
Jim P.
17:34 25 Aug 17
These guys are amazing! They keep my baby purring without breaking the bank! Love their new digs, too, which used to be a great hole-in-the-wall dive bar!
Susy J.
Susy J.
01:33 24 Apr 19
Great service and mechanics. My car is back working like a dream! Love the loaner car program.. won’t go anywhere else
Betty C.
Betty C.
16:38 05 Dec 19
Group One Motorwerks diagnosed and fixed my Mercedes slowing issues last year when the dealership could not find the problem. I decided to let them do the Plan B maintenance and was very pleased with service and price. I received a text showing the check list of my vehicle before the call to discuss repairs. Very professional and work completed timely. I will definitely use in the future and encouraged my friends with BMW and Mercedes to go to Group One.
Brian P.
Brian P.
17:29 06 Jan 17
Started coming here when my MB warranty ran out and couldn’t be happier. Bart knows his stuff and work has been completed to my satisfaction at much lower prices than the dealership. Enjoy the fact that loaner cars are also available.
Jim D.
Jim D.
22:46 21 Nov 17
Honest, caring service. My old Mercedes has been faithfully cared for by these folks and I highly recommend them to my friends.
Cheryl H.
Cheryl H.
01:34 20 Oct 18
If you have a Mercedes or BMW be sure you look into using this business. They are professional, honest, and helpful. The entire staff work together to give great service. We are pleased with their knowledge and ability. We are glad that we found them.
Ron B.
Ron B.
17:59 13 Feb 18
These folks are the best. Polly is amazing at the front desk and the guys in the shop really know their business. I couldn’t be happier. You can go elsewhere in town to be insulted, overcharged, and under-serviced….or you can go to Group One Motorwerks!
Dustin T.
Dustin T.
07:30 24 Dec 19
Mercedes Benz and other high end autos
Ed S.
Ed S.
22:50 08 May 14
As my Porsche gets older, I feel less inclined to go to the dealership, especially since I only recently moved to the area, and my old dealership is now too far away (by a thousand miles). In searching for a new shop to do my regular service, I wanted a place with a solid reputation for working on German cars that wasn’t going to gouge me, try to rip me off and sell me unnecessary work, and not cost an arm and a leg.I brought it in first thing in the morning, got the keys to a free loaner, and went home (I work from home). Bart called a short time later with his estimate, which bore no surprises, and then had the work done, as promised. When I picked it up, Bart reviewed a couple things that may come up in the future, including the front brakes. He said the brake wear light would come on “any day now” and sure enough, two days later, there it was.Great shop, great service, and my Porsche will be back.
James R.
James R.
16:30 15 Mar 17
Took my wife’s Mini here, and was impressed – not only did they diagnose her problem, but also called and verified that the part was under manufacturer warranty!I will be coming back for all her service and repair needs.
Teresa B.
Teresa B.
00:37 14 Nov 20
I came in with my one out of 240 Westie Sprinter RV’s engine light on and a history of repairs on the fuel rail. The Sherlock Holmes mechanic, who is very familiar with the workings of Sprinter vans, nailed the problem, put in a new part and wa lah!They have previously helped me by dropping the fuel tank to replace a leaky seal.Also they sometimes have a loaner to offer.I hate to recommend them so highly because if they get too much business I might have to wait for an appointment!!
Tyler G.
Tyler G.
23:03 09 Feb 18
Extremely professional shop with expert technicians.
Chay Alexander W.
Chay Alexander W.
21:10 21 Jun 17
Class A operation! I pulled into Tucson on a weekend getaway from L.A. with car trouble. Before I could even ask for a German import mechanic referral in Tucson, Group One was recommended. Fast, serious & super friendly. Your sweet ride is in good hands at Group One Motorwerks!
ernest
ernest
18:13 24 Mar 18
Group One Motor Werks was recommended to me by a friend who was also one of their customers. I had had a previous very bad experience with another repair shop. The people at Group One listened to my description of the problem with my Cayenne, analyzed the location of the problem and dealt with it promptly in a fair priced and efficient manner. i recommend them with no reservation. When I came to pick up my car i was met by the owner, Mark, who had test driven the car and pronounced it sound. My car had been washed and cleaned.
Ulises Eduardo Fuentes V.
Ulises Eduardo Fuentes V.
19:20 28 Feb 20
I always take my vehicle here, I’ve never had a problem.
Phil C.
Phil C.
16:32 05 Oct 17
Bart and the team at Group One is second to none. If you have a German car, they are the place for you. Honest, straightforward, fair and talented. Worth every dollar spent there.
Evelyn L.
Evelyn L.
19:27 25 Mar 19
Wouldn’t trust my vehicle with anyone else.Thank you for the loaner and the outstanding service you have provided on all my vehicles over the years.
Jean M.
Jean M.
23:50 13 Oct 19
Group One Motorwerks attention to detail, prompt service, and knowledgeable customer service reps and mechanics have earned my trust and repeat business!
Jenny R.
Jenny R.
13:30 10 May 14
I totally agree with the comment above – I have 100% confidence in Motorwerks. Bart and his staff couldn’t be nicer or more accommodating. With their care, I’m sure my Smart Car (imported from Europe) will be running perfectly in the years to come. The office is very comfortable for waiting if that is necessary. Great friendly service!!
Chuck K.
Chuck K.
21:22 27 May 20
2012 Audi A6 – 69,000 miTook car in for check engine light. They diagnosed the most likely cause that required attention but also made it clear that a more upstream problem could be the cause. That diagnosis would cost about $1000 before repairs. Chris took a lot of time to explain this and was very transparent. In the end, the original fix seems to have solved the issue and the cost was reasonable and certainly cheaper than Audi dealership. STRENGTHS: professional and up-front, no pressure sales. Loaner cars available. Will return for routine maintenance.
Traci S.
Traci S.
18:50 07 Apr 20
I can’t say enough of how great it was to work with Group One Motorwerks. They worked on my mini in a quick and efficient manner. They identified problems and let me know and quoted exact prices to get it fixed. I’m so happy with what they did and will always recommend them. You guys are awesome!! Thank you so much!
Mindy K
Mindy K
17:16 16 Dec 19
I’m lucky that Group One is so conveniently located near where I live. I feel taken care of when I take my Volvo there. The attention to detail with my car is appreciated, and I really liked that Don took the time to pop the hood before I left to point out the repairs that had been done.
Grant O.
Grant O.
20:42 24 Nov 16
I’m a college student with a limited budget. I had several issues with my e320 with a misfire and bad motor mounts. This business was extremely respectful of me and did not condescend me in any way due to my age (like countless other businesses have). Plus, my e320 runs like a dream again! 110% worth the price I paid. I will be coming back again!
James F.
James F.
09:58 29 Jan 19
Very happy with the service I received from Bart and his staff. Highly recommend them. Thank you for helping me keep my classic ’85 380se on the road!
Kaash M.
Kaash M.
16:45 05 Jan 21
As always, very satisfied with Group One Motorwerks service. Michael and Chris provide great customer service on a personal level. They are the best, and they will continue to service my daughters Porsche. I highly recommend them.
James W.
James W.
04:10 04 Aug 20
I never write reviews but in this case a Special shout out was much deserved for Groupone Motorworks. I recently moved into town not knowing much about where to take my Mercedes SL500 I reached out and with no obligation on Chris and Barts end they were open to inspect and assist in fixing an issue I was having with my very nice but tricky ABC suspension. Little to no time went by before they had an answer that would solve my issue for a fraction of what the dealership wanted and for what I feel was 100 times better service than I’ve received in a long time. Not only will I trust them for my work going forward but I will have no fears when it comes down to my vehicle getting serviced with them they always provide service at a top notch level. For anyone who reads reviews and has doubts about where to go next, what to do or who to see stop by and give my guys a shot they will not let you down!! Keep it up Groupone you all know how to keep a customer happy again thanks until next time!!
Melissa W.
Melissa W.
00:42 22 Oct 19
I found Group One Motorwerks on Google after receiving an outrageous estimate on my 2011 MINi Cooper S Convertible from MINI of Tucson. I had an engine light on the dash, that was later discovered to be a faulty temperature control module. Everyone I encountered at Group One Motorwerks were very friendly and professional. They provided me a written estimate for the original problem I came in for; and also for an oil service and brake flush (regular maintenance items that were soon to be due for my MINI). Never did I feel pressured to get any additional work done – no high pressure sales – only knowledge of my available options. I did select to have all recommended services preformed. They were able to take my car in the very next day and communicated regularly on the progress and completion times. All 3 items I had done by Group One Motorwerks were LESS than what I would have paid to MINI of Tucson. So, if you need repairs and/or service I HIGHLY recommend Group One Motorwerks for their professionalism, excellent service, great communication and fair/reasonable pricing.
Nancy K.
Nancy K.
17:14 17 Jul 20
Great service!
jeffrey M.
jeffrey M.
22:12 03 Oct 19
I have taken several of my vehicles to Group One automotive. I find them to be extremely professional. Very friendly with highly trained mechanics. My experience with them in the past 12 years has been quite positive. I especially like the no pressure sales tactics with their office staff. That means a lot to me. I will continue to use Group One as long as they are in business and I still have cars to repair. Sincerely, Jeff Martin. Swiss And Martin Quality. Home Products
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