I’m very happy with the final work product. It is obvious you guys know what you are doing. Washing the car before returning it to me was a nice touch. Not sure why labor was so high replacing trunk latch. Other Mercedes repair shops charge less. I appreciated the labor adjustment but others labor cost was in the $50 – 75 range. I accepted the higher charge simply out of convience. Over all I’m happy with my experience. I admit the latch thing could be an apples and orange situation. I’m not an expert on car repairs.